Frequently asked questions from partners

Restaurants and other food businesses, supermarkets and grocery shops, licensed pharmacies for over-the-counter products, hardware stores and market vendors.

Yes, in most cases: a registered business name or a company, plus the licences your trade needs. Tell us in the form if your registration is still in progress.

It depends on how quickly your menu or product list and documents are ready. We help with both, and we will give you a realistic plan on the first call.

Not at the moment. We are looking at what home kitchens need in Guyana before deciding. If you cook from home, you can still apply and choose "something else", and we will keep you informed.

From a commission on each order and from the delivery and service fees customers pay. Your commission is agreed in writing before you sign.

On an itemised statement each week: every order, the commission, cash your own riders collected and the payout.

Payout methods, including cash at our desk, MMG and bank transfer, are agreed with you.

Yes. You can change your delivery option, for example using our riders on busy nights.

We agree a delivery area with you during onboarding, based on how your food or products travel.

If our rider delivered it, we handle it with the customer. If your rider delivered it, you do. The rules are in the agreement.

Not once the rider has collected the order. Cancellations before that, and compensation for prepared cash orders, are covered in your terms.

The rider calls the customer and waits a set time. If the order cannot be delivered, your terms say how you are paid for it.

Yes, for example when an item has sold out. Mark the item sold out too, so the next customer does not order it.

We do, from photos, a PDF, a spreadsheet or your social media page. You check it before it goes live.

You set your prices in the app. Customers should see prices that you are happy to honour.

No. Clear phone photos of your dishes or products work well, and we can advise on taking them.

The ones your trade needs in Guyana, for example the Food Restaurant Licence for restaurants, or the pharmacy licence and registered pharmacist for pharmacies.

No. Pharmacy delivery is limited to over-the-counter products.

Yes, for the agreement and for your statements. Tell us whether you are registered for VAT.

Through a dedicated WhatsApp line for partners, plus your onboarding contact during setup.

Orders also reach you on WhatsApp so you can keep accepting them while the app reconnects.